Question: Can I request a specific product that isn't currently listed on Div.-Six-20-One-'s website? Answer: Absolutely! At Div.-Six-20-One-, we are dedicated to providing our customers with the products they need. If you don't see a specific product listed on our website or in-store, simply contact us at our email address and let us know. We will do everything we can to source the product for you and make it available for purchase. We believe in offering a personalized shopping experience for each of our customers, and being able to fulfill specific requests is just one of the ways we do that. So, don't hesitate to reach out to us if you're in need of a specific product – we're here to help! Contact us at: Orders@div621.com

Question: How long does my order take to ship? Answer: Typically, upon receiving notification or confirmation of your order, we immediately process it. The arrival of your order may vary from 1-4 days based on your location. For digital orders, they are processed and made available for download instantly.

Question: Where does my order ship from? Answer: Your order could ship from various locations depending on the distributor, merchant, or business we work with. This could be anywhere in and around the United States, fulfillment centers, or even from third-party shippers. You will be notified of a tracking number once your order is processed for shipping.

Question: Can I choose In store pick up? Answer: Currently, we are unable to provide in store pick up as we don't have a brick and mortar storefront. All our products our sourced via different merchants, stores, businesses and services and at this time only available online.

Question: Can I Return a purchase? Answer: Yes; Depending on the circumstances such as our error, defective, or damage product, we will process returns for customers, however, the return process is the customers responsibility to ship back. Orders not returned properly may not be received and a return cannot be processed. Standard Returns Policy is as follows: 1. The return request should be made within 30 days of receiving the item. 2. Products should be returned in the original packaging and condition. Any items that have been damaged, worn, used or altered will not be accepted for return. 3. Proof of purchase is required. 4. Customers are responsible for return shipping charges unless the return is due to our error or the item is defective. 5. Upon receipt of your return, we will inspect the items and issue a refund to the original form of payment. This process may take up to 10 business days. 6. Shipping charges are non-refundable, except in cases where we have made an error. Please contact our customer service for more details on how to proceed with your return.

Question: How do I view my Order? Answer: If you created an account, you can view your orders in the members section, located to the right of the menu. If you have any questions, please contact us for support at Orders@div621.com

Question: How do I track my Order? Answer: You will be given a tracking number as soon as available, and will be updated to your order information. You can track your order by following these steps: 1. Log into your account on the retailer's website. 2. Go to 'My Orders' or a similarly-named section. 3. Click on the specific order that you want to track. 4. Look for the tracking number and click on it. 5. You will be redirected to the delivery service's website where you can see the progress of your delivery. Remember that it can sometimes take a couple of days for the tracking information to update, especially if the order is just being processed. You should also receive an email confirmation containing the tracking number once your order has been dispatched. This email might also include a link which will direct you to the courier’s website where you can view the current status of your delivery. If you have any difficulties or questions, don't hesitate to contact the customer support at: Orders@div621.com

Question: Can I cancel my order? Answer: Yes, if you need to cancel an order, please contact us and request to cancel your oder. However once you have clicked confirm order and or it is processing for shipment, we will be unable to cancel your order. To request a cancellation, you can contact our customer service through the 'Contact Us' section on our website or via our help email provided here; Orders@div621.com. Please provide us with your order number and the reason for cancellation for faster processing. Remember, the sooner you contact us, the higher the chances of successfully cancelling your order. If your order has already been shipped, we are unable to cancel it and you will have to follow our returns procedure after you receive the item. Please note that the ability to cancel an order may also depend on the type of product or service purchased. Please refer to our terms and conditions for more information.

Question: Do you provide international shipping? Answer: Yes, we do offer international shipping. However, it's important to note that shipping rates will be recalculated and you might be provided with a final invoice before we process your order for shipment. Please be aware that if your location is restricted, we may have to cancel your order and issue a refund.

Question: Can I change my shipping address after my order has been placed? Answer: Yes, Please contact us at Orders@div621.com with your updated address shortly after placing your order. If your order has already been processed for shipment, we may not be able to update, and may need to cancel and refund your order.

Question: Are there extra costs associated with shipping? Answer: Yes, shipping costs can potentially include extra fees. These costs can vary based on factors such as the size and weight of the package, shipping method, and destination. The listed shipping rate is an estimate and can potentially be adjusted. In some cases, a partial refund may be provided or an additional invoice may be sent if the actual shipping cost exceeds the estimated amount.

Question: What shipping carriers do you use?

Answer: We use a variety of shipping carriers, including UPS, FedEx, USPS, DHL, Amazon Logistics, and others. The specific carrier used can depend on the distributor, merchant, store and products.